Privacy Policy
Who we are
This Privacy Policy describes how American Air & Vent Services, a DBA of Viento Sur Ventures LLC ("Company," "we," "us," or "our"), collects, uses, and protects your information when you contact us, request a quote, or use our air duct and dryer vent cleaning services, including through this website.
Information we collect
We may collect your name, phone number, email address, service address, ZIP code, appointment details, and messages you voluntarily provide when requesting information or scheduling service.
How we use information
We use this information to respond to inquiries, schedule and provide services, send appointment-related updates, provide customer support, and improve our operations.
Mobile information and SMS
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties or affiliates for any marketing or promotional purposes. We may share information with service providers only as needed to operate our business, process communications, or comply with law, and this does not authorize the sharing of SMS opt-in data for their own marketing. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We offer two separate, independently-optional SMS programs: service-related messages (appointment confirmations, reminders, and quote follow-ups) and promotional messages (special offers and discounts). Opting into one does not opt you into the other, and you may opt into either, both, or neither.
Your choices
You may opt out of SMS messages at any time by replying STOP. Reply HELP for help, or contact us at (689) 215-6861. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing goods or services.
Data security and retention
We use reasonable administrative and technical safeguards to protect your information and keep it only as long as needed to provide services, meet legal obligations, and resolve disputes.
Contact
For privacy questions, call (689) 215-6861.
See also our Terms & Conditions.